UDEA, Utopia Dream Entertainment Alliance (Pty) Ltd online Privacy policy



When an account is registered by you (the player), we collect some personal information such as your email address, your name (if provided), your contact details (if provided) and your residential address if a free DVD is requested.

We also automatically receive your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system when you browse our website to ensure that we can provide smooth service.

Email marketing and communication (if applicable): With your permission and the new technology of today we may use your email address to keep you up to date about our games, new services we offer and other updates via email.


How do you get my consent?

We ask for your consent to collect this information when you provide us with personal information to complete transactions, verify your credit card or purchase prepaid points, and we use it for this specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

You may withdraw your consent for us to contact you for the continued collection, use or disclosure of your information at any time, if you change your mind after you opt-in by contacting us at admin@doak.co.za


We may disclose your personal information to State operated institutions if we are required by law to do so or if you violate our Terms and conditions of Service.


Our payment service is hosted by Setcom. They provide us with the online e-commerce platform that allows us to render our services to you.

Your data is stored by Setcom through Setcom’s data storage, databases and the general Setcom application. They store your personal data on a secure server behind a firewall.


If you choose a direct payment gateway to complete your purchase, then Setcom stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). We cannot completely delete merchant information because of legal/regulatory and technical back up requirements.

All direct payment gateways adhere to the standards set forth by the Payment Card Industry Data Security Standard (PCI-DSS) as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa and MasterCard.

Payment Card Industry Data Security Standard (PCI-DSS) requirements help ensure the secure handling of credit card information by our website and its service providers.

For more insight, you may also want to read Setcom’s Terms of Service or their Privacy Policy here


The third-party service providers we use will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

We recommend that you read the privacy policies of these service providers, so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdictions than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.


Links on our website may direct you away from our site when you click on those links. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

ABSA: http://www.absa.co.za/Absacoza/Legal/Privacy-Policy
NEDBANK: https://www.nedbank.co.za/website/content/legal/disclaimer.asp?subcatid=2
CAPITEC: https://www.capitecbank.co.za/terms-of-use
F.N.B: https://www.fnb.co.za/about-fnb/legal-matters/privacy-policy.html
S.T.D BANK: http://www.standardbank.co.za/portal/site/standardbank


We take all the reasonable precautions and follow the best industry practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed to protect your personal information.

Your credit card information is encrypted using Secure Socket Layer (SSL) technology with high security 128bit encryption if you provide us with it. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


You represent that you are at least 18 years of age by using our website site, and you represent that you have your parent's full consent to use their banking details to make payments if you that you do so. You agree that you understand that we do not take any responsibility for any payment made by a minor without legal authority.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. We will notify you if we make material changes to this policy from our website, so that you are aware of the information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that they may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION If you would like to: access, correct, amend or delete any personal information we have about you or maybe you would simply want more information about our product and privacy policy then register an inquiry by contacting our Privacy Compliance Officer at admin@doak.co.za


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at admin@doak.co.za or by mail at UDEA

Contact Details
Email Address admin@doak.co.za